Whether you have a technical problem, an issue with an order, a suggestion for an improvement, or just a question – we can help! We’ll do our best to get back to you as fast as possible, usually less than one business day.
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Call Us:
800-865-7496
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Email Us:
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Tips & How To's:
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Help Us Improve:
Importing Contacts
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Import from Outlook
You can import all your contacts from Outlook. Save your contacts as a "Comma Separated Values (Windows)" file and then import that into Ace of Sales. Walk me through it »
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Import from Outlook Express
You can auto-map your contacts from Outlook Express, so they are imported directly into Ace of Sales. Walk me through it »
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Import from Gmail and Yahoo! Mail
Ace of Sales can import your contacts directly from Gmail and Yahoo! Mail by selecting Gmail or Yahoo from the Import / Export screen. Walk me through it »
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Import from Salesforce
You will first need to export your contact data into a separate Excel file, then you can import into Ace of Sales. Walk me through it »
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Import from ACT!
Get help with importing from ACT!. Walk me through it »
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Import from an Excel Spreadsheet
Create a CSV (comma separated values) file of your contacts, then click the "Import / Export" button in Ace of Sales. Walk me through it »
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Tips for creating a good import list
Some tips on what makes a good import list and bringing your contacts right into Ace of Sales. Walk me through it »
Reselling Ace of Sales
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Is there an Ace of Sales Reseller Program?
Yes, but it’s currently only open to a few program testers. However, we plan to roll the program out to the public soon. Interested? Email us »
Problems with Credit Cards
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Why won’t my credit card go through?
It may be because your bank is rejecting our verification request. Here's what to do »
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Subscription fee couldn’t be processed.
If you get locked out of your account because we couldn’t process your monthly or annual subscription fee, it’s easy to fix. Here's what to do »
Email Address Questions
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How do I verify my email address?
Click the verification link we emailed to you. Didn’t see or get the verification email? Here's what to do »
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What address do my emails come from?
When you send an email or Ezine from Ace of Sales your recipient sees the email address that you entered in your “Contact info” area of your “Personalizer”. You can change your “from” email address. Here's how »
Setup Wizard Troubleshooting
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Can’t get to the Setup Wizard after Sign Up?
After you create a new account, you should be taken to the Ace of Sales Setup Wizard to add your Brand Identity elements and contact info. If you can’t get to the Setup Wizard you may need to update to the latest version of Flash (it’s free). Here's what to do »
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What type of Logo file do I need?
For best results, use a JPG file. Use a large version of your logo (800 pixels wide or bigger). RGB files work better than CMYK (ask your graphics person which one you have). Logos on a white background look best. Here's what to do »
Terms We Use
- CSV File
- CSV stands for “comma separated values (or version)” or “comma delimited values (or version)”. CSV is the universal file format that Ace of Sales can import. Before you try to import your contacts into Ace of Sales, make sure your CSV file is formatted properly. It should look like this »
- Import Mapping
- When you import your contacts as a CSV file, you will need to match the column names of your contact file to ours. This has to be done manually because Ace of Sales needs to know where to put all your data when importing. Correct mapping guides the data to its proper spot in Ace of Sales. View the mapping screen »
- Unique Open
- This is a feature in your Tracker that shows you how many different recipients opened your email. View the Tracker »
- Sales Makers
- Sales Makers are the different types of email and printed items you can send to your contacts via your Ace of Sales account. Send Sales Makers by clicking on the icons in your Sales Makers bar. View the Sales Makers Bar »
- Ezines
- Ezines (Email Magazines) are a type of Sales Maker you can send to your contacts. They’re like really easy to send email newsletters. View an Ezine example »
- Perforated Cards
- Perforated Cards are just like printed Greeting Cards with the addition of two tear-off business cards perforated inside the card. View a Perforated Card example »
- Branded Emails
- Branded Emails are emails designed with your logo, corporate color, portrait, and contact info in a professional, smart-looking template. View a Branded Email example »
- Email Greetings
- Email Greetings are emails designed with your brand identity, contact info, a wow-ing image, and your message. View an Email Greeting example »